Your data should support the appointment—not become the product.

Who this policy covers

Appointment Packages & Credits is operated by SuiteCraft (SuiteCraft, we, or us). The business that installs the app controls its customer and appointment data. SuiteCraft processes that information to provide the service on the business's behalf.

Information we process

• Business account, location, installation, and authorized-user identifiers.
• Customer identifiers, names, and email addresses supplied through the connected CRM.
• Package definitions, credit balances, grants, redemptions, holds, expirations, refunds, and manual adjustments.
• Calendar, appointment, order, transaction, product, price, and subscription identifiers and statuses.
• Encrypted authorization credentials, webhook events, security records, and operational logs.
• Hashed wallet-link tokens and revocable wallet-session records.

We do not receive or store full payment-card numbers through this service.

How we use information

We use information to connect the app, maintain appointment-credit balances, process purchases and refunds, prevent duplicate transactions, enable credit-aware booking, provide support, secure the service, investigate failures, and meet legal obligations.

How information is disclosed

We disclose information to the installing business; to service providers used to host, operate, secure, and support the app, including Vercel and Neon; and when reasonably necessary to comply with law or protect rights and safety. We do not sell personal information or share it for cross-context behavioral advertising.

Retention and disconnection

Information is retained while an installation is active. On disconnection, app access and wallet sessions are revoked and processing stops. Tenant data is scheduled for deletion after 30 days unless it must be kept longer for legal, fraud-prevention, security, or dispute-resolution reasons. See our Data Retention Policy for details.

Your choices and rights

Depending on where you live, you may have rights to know, access, correct, delete, or restrict certain uses of personal information, and to receive equal service when you exercise those rights. Customers should usually contact the business that provided their wallet link first. You may also email support@appointmentcredits.com. We will verify and route requests as needed.

Security and international processing

We use measures designed to protect information, including encrypted authorization credentials, access controls, one-time wallet links, revocable sessions, and audit records. No system is completely secure. Information may be processed in the United States and other places where our service providers operate, subject to applicable law.

Children and sensitive information

The service is intended for businesses and is not directed to children under 13. The service is not designed to store protected health information or other regulated sensitive data in package names, adjustment reasons, or other app-controlled fields unless SuiteCraft expressly agrees otherwise in writing.

Updates and contact

We may update this policy as the service changes. Material changes will be reflected by a new effective date. Questions may be sent to support@appointmentcredits.com.