Disconnect cleanly, with a predictable data lifecycle.

How to disconnect

1. Open the marketplace's installed-apps area for the relevant business or location.
2. Select Appointment Packages & Credits.
3. Choose Uninstall and confirm the marketplace prompt.
4. Return to the installed-apps area and confirm the app is no longer connected.

Uninstall each location that should no longer use the service. Do not only close a browser tab or remove a wallet bookmark.

What happens immediately

• The installation is marked disconnected and new operational processing stops.
• Existing customer wallet links and active wallet sessions are revoked.
• Customers can no longer see balances or book through those wallet sessions.
• The connected CRM retains its own contacts, appointments, products, orders, and subscription records under its policies.

What happens during the next 30 days

App-controlled tenant data remains available for authorized support, reconnection, export, or dispute resolution. Reinstalling during this period restores the installation while preserving its audit history. After the period ends, the data is scheduled for deletion as described in the Data Retention Policy.

Need help or earlier deletion?

Email support@appointmentcredits.com from an address associated with the business. Include the business and location names. We may ask for additional verification before disclosing or deleting records.